When using the Secure Biometrics windows services with facial recognition, the systems loads multiple instances of the Secure Frame Server Helper (fslso.exe), causing an extremely high CPU usage.
Microsoft supports said that was related to the use of AVG.
Someone knows something about this?
I have exactly the same issue. It is definitely caused by AVG conflict, as temporarily disabling AVG will resolve it. Here is a screenshot as requested. All instances of Secure Frame Server Helper continue to run and use high CPU after successful biometric login:
Lenovo Thinkpad X1 Yoga Gen 8, drivers etc all up to date
Edition Windows 11 Pro
Version 22H2
OS build 22621.2283
Experience Windows Feature Experience Pack 1000.22662.1000.0
I have exactly the same issue. It is definitely caused by AVG conflict, as temporarily disabling AVG will resolve it. Here is a screenshot as requested. All instances of Secure Frame Server Helper continue to run and use high CPU after successful biometric login:
Lenovo Thinkpad X1 Yoga Gen 8, drivers etc all up to date
Edition Windows 11 Pro
Version 22H2
OS build 22621.2283
Experience Windows Feature Experience Pack 1000.22662.1000.0
Hello Andres.
Thank you for contacting AVG Community Support.
We apologize for the inconvenience caused to you.
We certainly check and help you to fix the issue incase it was caused by AVG.
Please help us with a screenshot of the CPU usage to check and help you further.
Here is the link which has the steps to take a screenshot :
| AVG (https://support.avg.com/SupportArticleView?l=en&urlName=AVG-Create-screenshot&q=How+to+create+a+screenshot&supportType=home)
Thank you.
Hello Anton.
Thank you for contacting AVG Community Support.
We will certainly check and help you.
To proceed further, please create a separate AVG community post by clicking the link below and post your questions in your own post, so we will check with your AVG account and help you accordingly.
https://support.avg.com/support_ask
Thank you for your understanding.
Hello Andres.
Thank you for contacting AVG Community Support.
We apologize for the inconvenience caused to you.
We certainly check and help you to fix the issue incase it was caused by AVG.
Please help us with a screenshot of the CPU usage to check and help you further.
Here is the link which has the steps to take a screenshot :
| AVG (https://support.avg.com/SupportArticleView?l=en&urlName=AVG-Create-screenshot&q=How+to+create+a+screenshot&supportType=home)
Thank you.