Secure VPN activation

Hello, I just signed up for the free trial of the VPN. I am logged into my AVG account. I have both the email confirmation that I bought the VPN and it shows up in my online account. I have tried installing and activating the product as I found in the FAQ but it does not see my product. It continues to make me try to buy it again. Please help me fix what I am doing wrong.
Hello Elizabeth,
I'm sorry to hear that you're experiencing issues with AVG Secure VPN activation. I have sent you an email to connect with us remotely, we will check with your installed AVG program and we will help you to install your paid AVG subscription as quickly and effectively as possible.
Best regards,
Alok.