Secure VPN activation

Hello, I just signed up for the free trial of the VPN. I am logged into my AVG account. I have both the email confirmation that I bought the VPN and it shows up in my online account. I have tried installing and activating the product as I found in the FAQ but it does not see my product. It continues to make me try to buy it again. Please help me fix what I am doing wrong.

Elizabeth, In future please refrain from carrying out multiple topic postings on the same subject! You won't obtain an answer to your query any faster!. Also please try to keep the whole conversation in one question/thread to speed up any resolution. Please see your other posting (https://support.avg.com/answers?id=9060N000000TsSSQA0).
AVG Guru

Elizabeth, In future please refrain from carrying out multiple topic postings on the same subject! You won't obtain an answer to your query any faster!. Also please try to keep the whole conversation in one question/thread to speed up any resolution. Please see your other posting (https://support.avg.com/answers?id=9060N000000TsSSQA0).
AVG Guru