Secure vpn, does it work?

Other products
6

I have been trying to get in touch with AVG chat as you advised for three days now and every time I get the message that they cannot be reached. I am getting reaaly fed up now. First I buy AVG VPN, the money is taken off my aacount by River something but I get no VPN. That cost me a considerable time to get it sorted, you offered me a discount if I continued with the purchase, which I did. NOw VON isn't doing what it promises to do, apparently because of other AVG products I have bought, you tell me to get in touch with with chat, which for some reason is impossibe, and then you get snotty and tell me stop complaining and follow your advice.
Tell you what, I would be happy if you returned me the money fo the non usd periods of all your products and I'll switch to another.

5

Jan,
We appreciate your efforts, sorry for the inconvenience. We have sent you an email instruction to get connected with our technical support team. Please follow those instructions to get in touch with them and you should be able to resolve the issue.

1
Karthikeyan (Customer Support) replied to your question at 7:31 PM on 3/7/2018.

Original question:
Although VPN says I appear based in Amsterdam I keep getting adv. in Spanish. AVG said this is begcause Google etc use old files, but when I log in for the first time on en English website I get a long cookie warning in Spanish and the site says Spanish autodetected. So, am I based in Amsterdam for th net or not?

Reply:
Hello Jan,

I understand your concern.

Please check if AVG Secure VPN installed on your computer is active and working fine.

I see from your record that you have AVG PC TuneUp and AVG Internet Security licensed version.

This version use different activation method compared to AVG Secure VPN.

Please get connected with our chat support https://support.avg.com/support_tech_chat, they will upgrade this products to unlimited version and assist you further in fixing AVG Secure VPN issue.

To see the entire conversation, click: https://support.avg.com/answers?id=9060N000000PgeM
 
 
I tried chat several times over two days and everytime the message (in Spanish!) is that chat is not available. This is very annoying.
 
2

Jan,
We appreciate your efforts, sorry for the inconvenience. We have sent you an email instruction to get connected with our technical support team. Please follow those instructions to get in touch with them and you should be able to resolve the issue.

4

I have been trying to get in touch with AVG chat as you advised for three days now and every time I get the message that they cannot be reached. I am getting reaaly fed up now. First I buy AVG VPN, the money is taken off my aacount by River something but I get no VPN. That cost me a considerable time to get it sorted, you offered me a discount if I continued with the purchase, which I did. NOw VON isn't doing what it promises to do, apparently because of other AVG products I have bought, you tell me to get in touch with with chat, which for some reason is impossibe, and then you get snotty and tell me stop complaining and follow your advice.
Tell you what, I would be happy if you returned me the money fo the non usd periods of all your products and I'll switch to another.

3

Jan, I understand this must be upsetting.
Our chat line is working perfectly and we didn't receive complaints till now.
I guess there should be some technical glitch that is causing the issue for getting connected through chat.
However, I request you to get assistance from our remote support for which I have sent the email instructions.
If the email is not found in inbox do check in spam and junk folders.
If you aren't able to get connected with our remote support, I will provide assistance through email.