I worked with Secure VPN for a while and it has been working very well so far.
Only the last week i can't get it to work anymore. I tried uninstalling it and installing totally fresh but nothing works.
I have a Mac and my subscription runs until feb 2020. Does anybody have a idea what to try?
Hi,
We are sorry to hear this.
How do you suspect that the program is not working?
Did you get any error message?
Please elaborate the issue in detail.
Thank you for the information.
Please accept our apologies for the inconvenience caused.
Can you share us the screenshot of the exact issue to investigate further?
Thank you for the info, B Vd.
We have sent you an email with the link to reach our technical team. Please follow that email and you will be able to resolve the issue.
Hi,
We are sorry to hear this.
How do you suspect that the program is not working?
Did you get any error message?
Please elaborate the issue in detail.
I don't get any error messages.
When i push the on/off button it does not go to the "on" state. It did do that in the past. It goes back to the off state. When i push the button you see a line going round for a shot period, maybe a quarter of the circle.
When i try to log in or activate i use my login codes i also use on the website but when i have entered the codes and push the login button the button will keep "turning". it does not goes to a next page. the same when i use the activation code i copy from my account page on the website. i can enter te code but when i push the button it only keep turning nothing happens after.
hope this is enough info to give you an idea of what is happening.