Hi Eric,
We're glad to clarify this for you.
You may experience a slower internet connection when using AVG Secure VPN. This is because a VPN encrypts traffic and data before sending it to a server. Depending on the distance and capacity of the server, this process may cause a slightly slower, but safer, internet connection.
However, you can try connecting to different servers (locations) that are avaialble in AVG Secure VPN to identify the server that provides better connectivity.
For further queries, feel free to write back to us.
Secure Vpn has made my internet speeds extremely slow, even initial click on a website can take between 5-15sec to change.
with VPN on i get
Ping 15ms. D/L- 108.69 U/L 85.15 without Vpn i get
Ping 13ms D/L- 856.06 U/L 947.41
what can i do to get it to get it as fast as without a vpn?
Hi Eric,
We're glad to clarify this for you.
You may experience a slower internet connection when using AVG Secure VPN. This is because a VPN encrypts traffic and data before sending it to a server. Depending on the distance and capacity of the server, this process may cause a slightly slower, but safer, internet connection.
However, you can try connecting to different servers (locations) that are avaialble in AVG Secure VPN to identify the server that provides better connectivity.
For further queries, feel free to write back to us.
Im using the "optimal location" this should be the fastest selection correct?
Also i have used other VPN's and havnt encountered this amount of delay before, like one or two seconds im fine with waiting, but when i load a website like youtube for example (that i go to often) it taking 17seconds to just open the main page.
Also the difference isnt "slightly slower" its 8x slower, Sorry if i sound annoyed i dont mean to blame you or anything with just i literally just paid for this and its unusable.
Hello Eric,
We are sorry to know that. We will help you to resolve it.
Optimal location in Secure VPN is the nearest server that is available in your geo-location. Hence, if you connect VPN without choosing/changing location, it would be connected to the optimal location (irrespective of your actual location - nearest server would be detected automatically).
Could you please change the location in AVG Secure VPN and check whether you can see any changes in the Interet speed?
Keep us updated. Thank you.