Secure VPN quit working. Will not turn on

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6

I don't have a Search Box in the Start Menu. I used the Search Box in File Explorer and in Control Panel. Nothing relevant to AVG shows up in results.

2

Hello Barbara,

I understand you are unable to turn on AVG Secure VPN on your computer. Please restart AVG Secure VPN service on your computer and check if that fix the issue.
Follow the below steps to restart AVG Secure VPN service:
* Click Start, click in the Start Search box, type services.msc, and then press ENTER.
* You can see list of services open, search for AVG Secure VPN service and click on restart.
* Right-click the AVG Secure VPN service that you want to configure, and then click Properties.
* On the General tab, in Startup type , click Automatic if selected in Manual, Disabled or Automatic (Delayed Start).
If you face any difficulties, feel free to contact us.

5

Hello Barbara,

I understand you are unable to turn on AVG Secure VPN on your computer. Please restart AVG Secure VPN service on your computer and check if that fix the issue.
Follow the below steps to restart AVG Secure VPN service:
* Click Start, click in the Start Search box, type services.msc, and then press ENTER.
* You can see list of services open, search for AVG Secure VPN service and click on restart.
* Right-click the AVG Secure VPN service that you want to configure, and then click Properties.
* On the General tab, in Startup type , click Automatic if selected in Manual, Disabled or Automatic (Delayed Start).
If you face any difficulties, feel free to contact us.

1

I purchased and installed Secure VPN on 10/18/17. I had to manually turn it on every time I turned my PC on. Now, as of 2 days ago, it will not turn on at all. I have a 1 year paid subscription. I also have AVG Internet Security, which was already installed.

3

Barbara, 

We appreciate your efforts. Sorry for the trouble. It's necessary to turn on your AVG Secure VPN after every restart. It is the usual behavior of AVG Secure VPN as it is designed to work that way.

To restart AVG Secure VPN service, press windows key and R key simultaneously to open run command, type services.msc and press enter. Select AVG Secure VPN and choose restart service, check if it helps.

4

I don't have a Search Box in the Start Menu. I used the Search Box in File Explorer and in Control Panel. Nothing relevant to AVG shows up in results.