Secure VPN Still Can't download

AVG Protection
8

Hello Beth,
I regret for the inconvenience caused. I have sent an email to get in touch with our additional technical support. Please follow the email instructions and get connected with them. They will resolve the issue for you.
Thank you.

9

Yes Alan Binch, Thank you for trying to help, unfortunately I did try all you suggested, but to no avail.  I will check my email for further assistance.

1

Hello again, I appreciate your replies to my question, but I'm still having difficulty downloading this service.  It just keeps telling me my free trial has expired, and to "buy now"  which I have already done.  I have pulled up the AVG Zen dashboard, but cannot seem to uninstall as you suggested.  I've tried to do a screenshot as per your instructions, but that is not working either.  I'm obviously doing something wrong…just not sure what?  Thanks for your help!

2

User Beth Bechard has now requested a refund (https://support.avg.com/answers?id=906b0000000DqiYAAS).
AVG Guru

3

Also other user Beth Bechard posting (https://support.avg.com/answers?id=906b0000000DqRNAA0).
AVG Guru

4

Yes Alan Binch, Thank you for trying to help, unfortunately I did try all you suggested, but to no avail.  I will check my email for further assistance.

7

Hello Beth,

I can understand how difficult this is for you. I see that you have already requested for refund for the purchase of AVG Secure VPN. Please be informed that there was a bug with activation of AVG Secure VPN and it got resolved this morning. I suggest you to follow the below steps in your computer and check if the AVG Secure VPN gets activated, if you still have any difficulties, you can proceed with refund.
(1/2)

5

Please follow this steps and check if the AVG Secure VPN gets activated in your computer:

Please open the AVG Zen interface and at the top right corner, you can either see your email address or connect option, please click on your email address and select "Leave the Network" and sign in back to your AVG MyAccount. Or if you see "Connect" option, please click on the same and sign in to your AVG MyAccount. After you sign in to your account, please check if the AVG program gets activated.

Note: Please wait for 2 minutes after you sign out from your AVG MyAccount and login back after some time. The AVG Secure VPN will get activated.
(2/2)

6

Hello Beth,
I regret for the inconvenience caused. I have sent an email to get in touch with our additional technical support. Please follow the email instructions and get connected with them. They will resolve the issue for you.
Thank you.