Hello Lawrence,
I'm sorry to hear about this, from your account I see that you have AVG Ultimate expires 5/6/2018 and AVG Secure VPN expires 5/6/2018. You just have to activate it on your computer. I have sent you an email to connect with us remotely, we will check with your installed AVG program and we will activate your AVG Ultimate and AVG Secure VPN. Please open your mailbox and follow the email instruction to connect with us remotely.
Best regards,
Alok.
Hello,
I purchased the AVG Ultimate package, and since day one, I have not been able to install the secure vpn or the web tune up. If I paid for the complete package, why is it asking me to install for true online privacy and when I click both of them it is saying sign up for a free trail. Last night I also received a message saying that my subscriptions is about to expire, how is that possible since I just bought it this month…
Hello Lawrence,
I'm sorry to hear about this, from your account I see that you have AVG Ultimate expires 5/6/2018 and AVG Secure VPN expires 5/6/2018. You just have to activate it on your computer. I have sent you an email to connect with us remotely, we will check with your installed AVG program and we will activate your AVG Ultimate and AVG Secure VPN. Please open your mailbox and follow the email instruction to connect with us remotely.
Best regards,
Alok.