Hello Jennifer,
Thank you for contacting AVG Community Support.
We understand that you are facing an issue on mobile device.
We're sorry to hear that you're facing this trouble, we regret the inconvenience caused.
We do have a specialized team who deals with mobile queries.
We have escalated your case to concern team and they will get back to you via email and help further.
Thank you and keep us updated.
I have sent a couple of questions through the Mobil app to the support team about possible security breaches on my mobile. I don’t seem to have had any response, please could someone contact me 
kind regards
jenny
Hello Jennifer,
Thank you for contacting AVG Community Support.
We understand that you are facing an issue on mobile device.
We're sorry to hear that you're facing this trouble, we regret the inconvenience caused.
We do have a specialized team who deals with mobile queries.
We have escalated your case to concern team and they will get back to you via email and help further.
Thank you and keep us updated.