Security settings prevent opening email attachment

AVG Protection
10

AVG Internet Security

12

I have Temporarily disabled the AVG protection, It didn't work

11

Hello James. Thank you for trying it. Is it in the Internet explorer you are opening the email and trying to download the attachment?

1

I have received an email with an attachment. When I try to open the attachment I get a message "Your security settings do not allow this file to be downloaded."
The sender is known to me.
What do I need to do?

7

I have Temporarily disabled the AVG protection, It didn't work

8

AVG Internet Security

2

Hello James. Thank you for providing the information. I would request you to try the instructions mentioned in this article http://bit.ly/1GnMD3N to temporarily disable the AVG program and then try to open your email attachments.

5

May I know what kind of attachment or file is it? I believe it is not an issue with AVG as you are unable to download the file even after disabling AVG. Please have a look at this Microsoft support article http://bit.ly/1SQuwYs .

3

Hello James. Glad to hear that your issue got resolved. Please feel free to contact us should you need any further assistance.

9

AVG Internet Security 2014

4

Hello James. Thank you for trying it. Is it in the Internet explorer you are opening the email and trying to download the attachment?

6

Hello James. May I know which AVG program you have installed on your computer?