I am trying to log into my office computer. If I disconnect AVG I can login. Reconnect AVG no go. What can I do please. If it can't be sorted I will cancel AVG after 15 years or so as a paid subsciber
Thank you for sharing the screenshot, George.
Upon checking the screenshot, we can see that disabling your AVG Internet Security allows you to connect with your office server.
Let us change the network profile of your AVG Internet Security from 'Public' to 'Private' & check for the issue.
Refer to this article to change the network profile of your AVG Internet Security.
Also, refer to this article & enable the following Enhaced Firewall System Rules:
- Allow Windows File and Printer sharing
- Allow remote desktop connections to this computer
Once you've performed the above actions, restart your computer & check for the issue.
Keep us updated.
Thank you for writing back to us, George.
Are you facing this issue while logging into the computer or when trying to access any specific websites?
In addition, could you please provide the relevant screenshot if applicable?
Refer to this article for the steps to capture the screenshot.
You can post the screenshot here on your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Thank you.
I believe I have provided sufficient information. If you can't sort this out please refund my subscription & I will find another viruscan that does not create these problems.
If not clear on screenshot it says
The network connection between your computer and the VPN server was interrupted. This can be caused by a problem in the VPN transmission and is commonly the result of internet latncy or simply that your VPN server has reached capacity. Blah blah
Obviously it has not reached its capacity as it logs in when AVG is turned off.
Thank you for writing back to us, George.
To further investigate this issue & help you resolve it, we've sent you an email with detailed instructions to contact our additional support.
Please check your inbox/spam folders to find the email and use it to contact them.
Hi George,
We're glad to look into this & help you.
Please clarify whether you're looking to communicate with a network computer. As we're uncertain about the exact login to which you refer, please elaborate your concern.
Hi George,
We're glad to look into this & help you.
Please clarify whether you're looking to communicate with a network computer. As we're uncertain about the exact login to which you refer, please elaborate your concern.