My Compliant Susan
Your web site sticks! I have spent hours /days trying to reach the chat line as. When I go into customer care and fill in all the questions that were asked, including writing out what my issues and problems were. When entering my letter the download continued to tried to load it refused to load, so that was out. Then I tried to go into “Need technical support?” to leave a feedback and message I received a note that reads, “Planned Maintenance “at works. My service was completed on 7//201and I am sure by now that the time period has expired. This is only one compliant I have, read on. I have become completely irritated and frustrated to say the least with this company and your web site. As I have tried to reach someone for help for 3 days now!
I just had my computer restored two or three weeks ago as it had major problem. Now I have even more problems since AVG tech didn’t install my protective software correctly. If my computer has to be reinstalled again I am going to hold AVG responsible.
I should have received a web site on the note Sunhu wrote to me so I could have just clicked it and I would have reached the correct department I needed for the chat line.
Please do not call me as I cannot understand your accents! Please e-mail me! Iam having a hard time trying to find my way around your web site. Could you please notify me the easy way to find the Chat line?
Thanks
Original question:
An agent just tried to uninstall avg pro on my computer today, which is on a trial period for a 30 day and to install my original ultimate software. There is still many problems as the agent worked on it for 2 hour and it is still incorrect. Other problems are:
AVGZ Zen is off and cannot perform the tune-up.
The problem is still the same as it still cannot properly protect or perform like it should.
The 2 screens are still showing on my computer screen. Which one should I run test on?
I am sick and tired of trying to get this computer to run the way it should. This is ridiculous and is brought to your attention to fix it immediately and correctly. This is the work of a senior tech?
Reply: Sunhu
Hello Susan. I am sorry for the inconvenience caused. I have checked your case records and found that you got our remote support help from our level 2 Tech Agent. I have send you an email to get our Level 2 remote support again.
Rely Susan
To Sunhu
AVG Support Community Today at 1:50 PM
So want does all of this mean. I need the right person, expert tech now. Susan
Hello Susan, I apologize for the inconvenience and difficulties caused. We checked with your previous case and found that your issue has been fixed by our senior technician. We have successfully installed both AVG Protection and AVG Performance in your computer. Could you please let me know the exact issue you are facing again?
Hello Susan, I apologize for the inconvenience and difficulties caused. We checked with your previous case and found that your issue has been fixed by our senior technician. We have successfully installed both AVG Protection and AVG Performance in your computer. Could you please let me know the exact issue you are facing again?