Service paid for, not delivered

Hello Brian,

I regret for the inconvenience caused.

If you are enrolled into the automatic renewal, your subscriptions will be automatically activated on your computer and you need not have to do anything from your end.

At some rare cases, this synchronization may fail.

I see from your record that you have an active subscription of AVG Internet Security valid till 2019.3.5.

As a loyal customer, you can contact our sales team https://support.avg.com/support_sales_chat and check if any discount available for you.

They will help you in renewing AVG with a discount price.

Once you renew your AVG Internet Security subscription, follow the steps from this link https://support.avg.com/SupportArticleView?urlname=Activate-AVG-Internet-Security to activate the product.

A year ago, on 18/2/2018, I was billed for a year's renewal of AVG Internet Security, and paid it, by credit card. A few days ago, I received an e-mail notification that my subscription would be renewed, and when I filed it, I discovered that all I had on my computer was the limited protection of AVG Free.
I called you, and a technician said I had needed an activation code, which is usually sent by e-mail upon renewal. I never got that one, so have been barely protected all this time. He sent me a code, so for the next few weeks I am getting what I paid for all of last year, and soon my subscription will be renewed, and I will sure look for that code (BTW, it has never showed up in a spam or other folder). I accepted the motto on your renewal e-mail that says "you don't need to do anything," and I think I have, without prejudice, made a donation to AVG's profits without any thing in return. What do you think?

Hello Brian,

I regret for the inconvenience caused.

If you are enrolled into the automatic renewal, your subscriptions will be automatically activated on your computer and you need not have to do anything from your end.

At some rare cases, this synchronization may fail.

I see from your record that you have an active subscription of AVG Internet Security valid till 2019.3.5.

As a loyal customer, you can contact our sales team https://support.avg.com/support_sales_chat and check if any discount available for you.

They will help you in renewing AVG with a discount price.

Once you renew your AVG Internet Security subscription, follow the steps from this link https://support.avg.com/SupportArticleView?urlname=Activate-AVG-Internet-Security to activate the product.