Hi Terry,
We will help you to get this issue resolved.
Pro version is bound to your Google account, so you should be able to load it after the device reset or even on a new device - but only if you log in the same account you used for the license purchase.
We also request you to refer to this article to know how to activate AVG Antivirus fro Android.
If you still need any assistance then please let us know to assist you further.
A while ago when u was forced to switch phones my full protection with avg anti virus pro moved to the other phone suddenly I don't know how it happened because it was saying trial version before. A few days ago my subscription automatically renewed. Today I had to factory restore my phone but I am not getting the full antivirus pro even after logging into my account. How do I get back full subscription without having to pay for it again as it was recently renewed?
Hi Terry,
We will help you to get this issue resolved.
Pro version is bound to your Google account, so you should be able to load it after the device reset or even on a new device - but only if you log in the same account you used for the license purchase.
We also request you to refer to this article to know how to activate AVG Antivirus fro Android.
If you still need any assistance then please let us know to assist you further.