Set up ERROR 0xE001D026

AVG Performance
2

Hello Tammy,
The error code you stated says that there is another installation of AVG already running, therefore it is not possible to run the second installation the same time. Could you please try to launch the installation after you reboot your PC? In order to troubleshoot your issue we would need to receive AVG SysInfo file from you which collects relevant data regarding AVG software that we can analyze and evaluate. Please follow this procedure:

  1. Click on the link to download the AVG SysInfo tool.
  2. Run the downloaded tool.
  3. Click Accept to confirm the license agreement, then click Continue.
  4. Once the screen "Output created" is shown, fill in any additional details, or click Attach if you want to attach any additional files, such as screenshots.
  5. Click Send option, fill in your email address, and then click Send again.
​​​Please do not forget to add the description of your problem, as the file will arrive with no actual referrence to this forum post. Therefore our agents will miss the description of the issue and would not be able to proceed. Thank you for your understaning.
Regards,
Vladimir

 

3

Hello Tammy,
The error code you stated says that there is another installation of AVG already running, therefore it is not possible to run the second installation the same time. Could you please try to launch the installation after you reboot your PC? In order to troubleshoot your issue we would need to receive AVG SysInfo file from you which collects relevant data regarding AVG software that we can analyze and evaluate. Please follow this procedure:

  1. Click on the link to download the AVG SysInfo tool.
  2. Run the downloaded tool.
  3. Click Accept to confirm the license agreement, then click Continue.
  4. Once the screen "Output created" is shown, fill in any additional details, or click Attach if you want to attach any additional files, such as screenshots.
  5. Click Send option, fill in your email address, and then click Send again.
​​​Please do not forget to add the description of your problem, as the file will arrive with no actual referrence to this forum post. Therefore our agents will miss the description of the issue and would not be able to proceed. Thank you for your understaning.
Regards,
Vladimir

 

1

I purchased 2015 AVG 12/21/14.  It downloaded and did the first scan.  I recently realized it was not scanning - check dashboard and says No Active Components, yet the license comes back as valid and under Properties it states all components are active and installed.  Yet, AVG will not run.  I have attempted to reinstall and keep getting ERROR: OxE001D026.  Internal Error.  What does this mean - what happened?  Any suggestions?