Shell32.dll Missing

AVG Protection
7

Hello B G,
I apologize for the inconvenience caused. It was a false detection by AVG and the issue is fixed now. I would suggest you to boot your PC into safe mode and run sfc scan to fix the missing file.
You can find help on how to run SFC scan in this article https://support.microsoft.com/en-us/help/929833/use-the-system-file-checker-tool-to-repair-missing-or-corrupted-system .

8

May I know which version of Windows OS are you using to assist you further?

1
Hello, I have Multiple computers running AVG. a lot of them have now failed to login to windows due to missing shell32.dll.

After extensive troubleshooting I had restored the shell32.dll and was able to log into windows.
I have found that AVG quarantined Shell32.dll which caused the system to fail.
How can I got about getting this issue resolved on the rest for my systems?
5

Hello B G,
I apologize for the inconvenience caused. It was a false detection by AVG and the issue is fixed now. I would suggest you to boot your PC into safe mode and run sfc scan to fix the missing file.
You can find help on how to run SFC scan in this article https://support.microsoft.com/en-us/help/929833/use-the-system-file-checker-tool-to-repair-missing-or-corrupted-system .

6

I am fully aware on how to boot into safe mode. IT DOES NOT WORK,

2

Thank you for providing information B G,
Please follow the instruction (http://support.avg.com/SupportArticleView?urlname=How-to-reboot-your-computer-into-Safe-Mode) to reboot your computer on safe mode.
Best regards,
Alok.

3

B G, what happened to your computer is really unfortunate. At this point there is one more thing which we can try, you can use AVG Rescue CD to recover your computer to boot or allow normal operation. Please follow the instruction (http://support.avg.com/SupportArticleView?urlname=How-to-use-AVG-Rescue-CD) to run AVG Recue CD.
Best regards,
Alok.

4

Safemode is not an option it doesnt work just stick on a black screen