Shields turning themselves off

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Hi guys and gals ,
     for some reason my ransom protection and behaviour shield continually turn themselves off or something is making them turn off , i have been having problems for a week or 2 trying to install updates also , everything is up to date with my anti virus and have scanned pc and apart from a few performance issues everything appears to be fine apart from problem mentioned above , any help with this would be greatly appreciated as i'm desperately trying to avoid having to reinstall windows and lose a lot of valuable stuff on my pc and hopefully not lose any important and valuable data from viruses or hackers .

Thanks in advance

Hello James.
We notice that you posted the same query on our facebook page and it has been answered.
Please do not post multiple queries regarding same issue to speed up resolution.
If you need any further help, please reply to our message on Facebook.