Hello Derek, I apologize for the inconvenience and difficulties caused. I request you to connect our sales support through the following link https://support.avg.com/support_sales?l=en_US . Thank you.
I tried to purchase three two year subscription AVG tune ups however when paid and the invoice arrived I found I had only been given one year subscriptions. Your online assistant suggested I cancell and order individually locally which have done however the refund reflected on my bank statement is for only one copy of the progreame
attached is a copy of the conjversation
Derek Cowton
https://avg-community.force.com/apex/chat_custom?language=#deployment_id=572b0000000GxFK&org_id=00Db0000000Jy90&button_id=573b0000000GxeA&session_id=f51750e8-e830-4db8-82eb-116f2f6886b6
Marco: Hello, my name is Marco. Welcome to AVG Customer Care.Marco: Hi, Derek. How may I help you?You: Good afternoon, my avg tune up has expired, I require a quote for three licencesMarco: I understand. Can you give me a moment to pull up your account here real quick?You: no problemMarco: Exactly what do you mean by quote, Derek?You: I normally buy bulk licences, the web site only gives individual licencesMarco: I see. May I ask how much you're trying to get in case?You: at the moment another three licencesMarco: I see. I can definitely process those orders for you if you want Derek. And since you already have an account with us, you don't have to fill in anything. Just to save you the hassle.You: Great, what's the cost?Marco: Will it be still for PC Tuneup, Derek?You: yesMarco: That'll be $119.97 for the three licenses, Derek. But are you sure you want separate licenses for these, we can actually have a single license cover 3 devices, Derek.You: Prefer single licence for three devices. Is this for one or two years?Marco: 1 year, Derek. And if you do make the purchase now, I can give you a 40% discount on AVG Antivirus or Internet Security. How about that?You: prefer not to have the anti virus. Price looks heavy, xR12.? to the Rand = ±R480 each. Advertised price for two years is R294 eachMarco: I see. Can you give me a moment to check on that?Marco: This will be South African region, right?You: correctMarco: Derek, can you take a screenshot of that specific pricing as we will be needing to verify that.Marco: I'll be providing a link so you can have it sent here.You: awaiting your email linkMarco: It's in the chat, Derek. Please check.You: Where? I don't see a linkYou: Save up to 15% on your renewal!
2-year subscription renewal
R 420.00
R 294.00
1-year subscription renewal
R 279.00
R 195.00
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Thanks for choosing AVG!Marco: I see. It's being verified as we speak, Derek. One moment.Marco: Alright, I already checked. Shall we proceed with the order>You: If the same price for two years yes pleaseMarco: And also, my superiors are asking for the link where you found the promotion, just for documentation purposes, Derek. Thank you.You: Just keeps popping up on my computers as it does every time it expires. It's not an emailMarco: I see. I'll have an email sent, so you can attach the screenshot of the promotion.Marco: I just sent the email, Derek.You: Hold a minuteMarco: Take your time, Derek.You: AVG Internet Security Software | Online Protection | Free TrialMarco: Alright. We'll be proceeding with the order, Derek. Just a moment.Marco: This will be 3 PC Tuneups for 2 years for a total of 882 Rnds.You: CorrectMarco: Alright. I'm filling up the details. But to complete it, may I have the card number and expiration date please? I'll have the data pasted here so you can verify before we proceed, ok?You: 5471203006830029You: 08/15You: 901Marco: The order will be under: derek cowton
9 humphires street, gonubie
5257 east london
SOUTH AFRICA
derek@arfr.co.zaMarco: is everything correct?You: Please make the name Amatola Roof & Floor RestorersMarco: I can put that under the company name, Derek. I'm afraid we need a full name for the subscription.You: That's OK as long as it shows, it's a company expenseMarco: Alright. Any other additions or corrections, Derek?You: No all is fineMarco: Alright, I've already processed the order. Please take note of your order number: 37-5794967Marco: You'll be receiving a confirmation email with the order details and license information of your 3 subscriptions together with installation instructions and contact information in case you do have questions.Marco: Thank you for choosing AVG, Derek.You: Thanks for your help MarcoMarco: You're most welcome, Derek. Will there be anything else?You: No we can close offMarco: Alright. Have a great day!You've ended the chat.
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Send Hello Derek, I apologize for the inconvenience and difficulties caused. I request you to connect our sales support through the following link https://support.avg.com/support_sales?l=en_US . Thank you.