Shortcuts missing or moved

AVG VPN
9

Cannot get print screen to capture but it reads as follows:
Problem with shortcut
The item 'AVGUI.exe' that this shortcut refers to has been changed or moved, so this shortcut will no longer work properly.
Do you want to delete this shortcut?

I get the same message with 'VPN.exe'.

1

Went to check my VPN and it says shortcuts are missing or moved. Troubleshooting says VPN does not have a valid IP address. It was working this morning. How do I find it and fix?

5

Got your message. Both programs are listed as installed. If I double click to access,  I only get asked if I want to uninstall the program. Is there another way of accessing it? I have Windows 10. 

7

Thank you for writing back to us, Linda
Go ahead and uninstall the applications and reinstall them.
Check if the same issue occurs again.

8

Okay. After I uninstall, how do I do the install/ Want to make sure I'm doing it right before I proceed.

3

Hello Linda,

We will help you in this.
Could you share us the screenshot of the error message?
Refer this article for the steps to capture the screenshot : https://bit.ly/2Y6RCDP
You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.

4

You can refer this article for the steps to install the AVG Secure VPN :
https://support.avg.com/SupportArticleView?urlname=Install-AVG-Secure-VPN

6

Cannot get print screen to capture but it reads as follows:
Problem with shortcut
The item 'AVGUI.exe' that this shortcut refers to has been changed or moved, so this shortcut will no longer work properly.
Do you want to delete this shortcut?

I get the same message with 'VPN.exe'.

2

Thank you for writing back to us, Linda.

We request you to follow the below steps and check if the AVG Internet Security & AVG Secure VPN are installed in your computer:
Open Control Panel > Programs and Features > Program List > Check if you can locate your AVG programs in that list.
If your AVG programs are installed, please try to access them & let us know when exactly happens when you do.
Also, mention the operating system of your computer.
Thanks in advance. Keep us updated.