Hello Dot,
We are sorry for the inconvenience caused.
As per our record you have purchased the subscription for AVG Protection Multidevice (1 year subscription) and it expires on 15th October 2017.
If you have already installed the program then please follow the instructions as mentioned in this article: http://support.avg.com/SupportArticleView?urlname=Activate-AVG-Zen-Protection-Performance-or-Ultimate to activate the AVG Protection Multidevice.
Please feel free to contact us if you need any assistance.
I was billed to renew my avg account, but when I open avg products I am always advised to upgrade. I believe with avg pro I sign in and I do not know how to get to that screen
Hello Dot,
We are sorry for the inconvenience caused.
As per our record you have purchased the subscription for AVG Protection Multidevice (1 year subscription) and it expires on 15th October 2017.
If you have already installed the program then please follow the instructions as mentioned in this article: http://support.avg.com/SupportArticleView?urlname=Activate-AVG-Zen-Protection-Performance-or-Ultimate to activate the AVG Protection Multidevice.
Please feel free to contact us if you need any assistance.