Sign on attempts at credit union

AVG VPN
1

I recently purchased VPN.  I think it is asking me to copy letters to prove I am not a robot.  I cannot access my account this way.  Can I turn this off?  It is very frustrating.

2

Hi Jane, 

We will check this for you.
Could you share us the screenshot of that message? 
Refer this article for the steps to capture the screenshot : https://bit.ly/2Y6RCDP
You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.