Michael,
I can understand how upset you must be. I also appreciate your efforts in trying to fix the issue. I've sent you an email to connect to our Remote Expert Technician to help you with the issue. Please check your mailbox and connect to our Remote Team.
I have copied this from an existing help question as my issue is exactly the same.
But i also can not turn my PC off at all using the windows power icons- I have to physically hold the power button on my tower to close rig down. Issue since Friday 08.09.17 as just got back of holiday.
Yesterday when i turned on my PC AVG did it's usual update but instead of all the items been green, the software and email tabs said they were not protected, and no matter what i do it won't turn green. Also, since yesterday i have a new AVG icon which when i click on it, it says everything is protected. I have tried to uninstall them both to reinstall the original but neither will uninstall, i haven't got a clue what to do. Has anyone else had this new icon appear
Michael,
I can understand how upset you must be. I also appreciate your efforts in trying to fix the issue. I've sent you an email to connect to our Remote Expert Technician to help you with the issue. Please check your mailbox and connect to our Remote Team.