Slow Windows 10 shutdown

AVG Protection
1

After a recent update (Win 10 Home x64 1511 10586.104) then AVG Free wasn't starting up correctly. I corrected this by uninstalling and reinstalling. Since this time though then the speed of shutdown for Windows has been compromised (screen goes off quickly but the PC basically takes about a minute to power down after that). Having checked my events then it seems AVG may be responsible where I get two occurences of Event ID 7011

 'A timeout (30000 milliseconds) was reached while waiting for a transaction response from the avgsvc service.'

Anyone else experiencing this?

7

Hello Martin,
We understand how something like this can really try your patience.
Could you please let us know the name of the AVG product you have installed in your pc? so that we are happy to assist you better.
Please feel free to contact us for any further assistance. Thank you.

6

Free Edition 16.41.7442

2

Hello Martin,
We understand how something like this can really try your patience.
Could you please let us know the name of the AVG product you have installed in your pc? so that we are happy to assist you better.
Please feel free to contact us for any further assistance. Thank you.

4

Hello Martin,
Thank you for providing us the information.
Since you have updated your operating system the traces of AVG might have left behind in your pc. To remove the traces you need to run AVG remover tool and uninstall AVG completely from your pc and then install AVG Antivirus free back in your pc. To run AVG remover tool for AVG Antivirus please follow the below steps :
Please click on the below link to download remover tool
http://aa-download.avg.com/filedir/util/AVG_Remover.exe
Accept the license agreement and then choose AVG Product and remove it.
NOTE: Once the AVG Remover Tool has done with its process. Please go to the drive where you installed this tool and look for a folder named as "AVG Remover" and I request you to delete it manually.

5

Hello Martin,
We apologize for the inconvenience caused.
I have sent you an email with further instructions to be followed to get our additional support.
Please feel free to contact us for any further assistance. Thank you.

3

I had used the Remover tool to uninstall AVG after the initial problems (the standard uninstall procedure failed, hence I used the remover tool). The slow shutdown issues have occured since reinstalling.