SODA PDF being quarantined

Other products
7

Hi Phil,

We understand your concern.
Did this happen after the 20.10 update?

AVG >> Menu >> Settings >> Update

What is the error message you get when restoring those PDFs from the Quarantine?

8

We are sorry for the confusion.

Did you get any email from our concerned team regarding the false positive?

Could you clarify whether the email address used to submit the false positive was the same one registered with AVG?

Keep us posted.

1

I have being using SODA PDF for a number of months and all of a sudden an upgrade resulted in the product being sent to quarantined

I have tried restoring as an exception but that did not work.  I have also reported this previously as a false positive but have had no response from AVG. 

Is there a solution to this issue that can be shared?

2

We understand your concern, Phil. Upon checking our records, we're unable to locate the false positive request under the account that you've used to post this topic. It could be under your alternate account.
As it isn't recommended to share the account info over this post, we've sent you an email requesting it. Please revert to us via email to proceed further.

3

Hi Phil,

We understand your concern.
Did this happen after the 20.10 update?

AVG >> Menu >> Settings >> Update

What is the error message you get when restoring those PDFs from the Quarantine?

5

We are sorry for the confusion.

Did you get any email from our concerned team regarding the false positive?

Could you clarify whether the email address used to submit the false positive was the same one registered with AVG?

Keep us posted.

6

The issue of AVG quaranting the SODA PDF software appeared to happen in late Octoberand I submitted the false positive notification in late November.

It is not the PDF's that have been quarantined but the Soda software.  Therefore can you clarify what error messages you are referring to?

4

I have received an email from AVG support but any response to the AVG email is bouncing.  I do not want topost personalm inoformation here.

Suffice to say I did not receive an email from the concerned team, and as gfar as I recall I used the email address of my account to submit the false positive.  I have an alternative email that I might have used but I would need to email that directly.  How do I do that?