Software Update Blockage

AVG Protection
4

Hi Amir,

We're glad to help you with the info.
From your description, it possibly seems to be a false positive.
In this regard, we'd suggest you to submit a request to whitelist the program via this link.
Note : Wait to receive the FTP credentials to AVG’s FTP server. They will be sent to you after your request for joining the Whitelisting Program will be reviewed.
Once you receive those credentials, you can upload files to our server by following the steps mentioned in this article.
Thank you for your understanding in advance!

1
Hi,

We're working with Microsoft ClickOnce to publish our App over web. We've created and installed our own certificate which works file but AVG interrupts the automatic updates and doesn't allow the installation of updates received over web. This problem is serious because our user has no idea when an update is being released so that they disable AVG. Do you have any work around for this problem?

Many thanks,
Amir
2

Hope whitelisting the program allows the update files to be downloaded without any issues, Amir. If required, we can raise another request for the update server. Thank you for your understanding!

3

Hi Amir,

We're glad to help you with the info.
From your description, it possibly seems to be a false positive.
In this regard, we'd suggest you to submit a request to whitelist the program via this link.
Note : Wait to receive the FTP credentials to AVG’s FTP server. They will be sent to you after your request for joining the Whitelisting Program will be reviewed.
Once you receive those credentials, you can upload files to our server by following the steps mentioned in this article.
Thank you for your understanding in advance!