Solid state driver PROBLEM

AVG Performance
9

Hello Denizhan,
We regret to hear about the inconvenience caused to you. Unfortunately, we can not access the screenshots you provided due to security reasons on our side. Could you please attach then to this thread directly to check and assist you better? Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Also let us know which version of Windows OS are you running on your PC.

11

I did.Still same.I got the computer formatted.Anyway i got format C: and D:  still same.I think thats a BUG. I'd love it if someone could fix this.  :(

10

Hello Denizhan,
We really appreciate your patience. As per the guidelines from our developers we would request you to reinstall your product and try to check for the issue once. If the issue persist we need to get diagnostic information of your system to analyze the root cause of the issue.
We would request you  to remove previously installed program traces of (AVG 2015 or AVG 2014)from your system using AVG Remover tool and then try to reinstall AVG PC tune up.
Remover and Download:
1) To download AVG remover tool, please click on this link:  http://support.avg.com/SupportArticleView?urlname=How-to-reinstall-AVG
2) Run the downloaded file and follow the onscreen instructions.

12

Hello 

I did what you said. No one answers. I guess nobody will take care of this problem.

1

Hello everyone i have a question for all. I'm try the using defragment tool but i cant. Because it's says Solid state driver. But it is not. 1 month earlier defragment tool defragmenting my HDD. Now it is not working. Look the picture please.

Katı Hal Sürücüsü => Solid State Drive

Sabit Disk Sürücüsü => Hard Disk Drive (HDD)

İmage 1 => https://postimg.org/image/mgsjrt40b/

İmage 2 => https://postimg.org/image/peqompeyh/

2

Denizhan, Also have a look @ this AVG article (http://avgclick.me/getscreenshot).
AVG Guru

4

I did.Still same.I got the computer formatted.Anyway i got format C: and D:  still same.I think thats a BUG. I'd love it if someone could fix this.  :(

5

Hello 

I did what you said. No one answers. I guess nobody will take care of this problem.

8

Hello Denizhan,
We apologize for the inconvenience caused. We understand how frustrating you are at the moment and we really value our customers.
This issue should be forwarded to our developers team.The error log files need to be analyzed to know the cause of this issue.
I can see that you have not submitted the error log files requested by our technician (please refer the previous post). Please follow the steps in the previous post and run the AVG SysInfo tool. Submit the log files requested by our technician so that we can analyze it and help you accordingly.
Thank you for your efforts and patience. We really appreciate it.

7
  1. Restart your PC when the restart option is displayed on the remover tool screen.
    4)Once you have logged into your PC after the restart, please go to C:\ drive and delete the "AVG REMOVER" folder manually.
    Note : Please use the AVG Remover tool mentioned on the article to uninstall the AVG program more effectively.
    Thank you.
3

Hello Denizhan,
We regret to hear about the inconvenience caused to you. Unfortunately, we can not access the screenshots you provided due to security reasons on our side. Could you please attach then to this thread directly to check and assist you better? Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Also let us know which version of Windows OS are you running on your PC.

6

Denizhan,
Please follow these steps to send us diagnostic information from your computer. This information will allow us to analyze the situation and provide you with a solution:

Click on this link http://www.avg.com/filedir/util/AVG_SysInfo.exe to download the AVG SysInfo tool.
Run the downloaded tool.
Click Continue to agree with AVG’s license agreement and privacy policy. AVG SysInfo will now gather the necessary data.
Once the diagnostic output is ready, you may add comments, or click Attach file or Screenshot to provide us with additional information.
Fill in your email address
Fill in the case # which is 04035362 by copying and pasting it from this message.
Click send output.
As soon as we receive the data, we will analyze the files and provide you with further information.