Hello Rafael,
Upon checking your escalated case reference, we see that our level two technical team agent has sent you the email on 21st May 2016 and it was sent to your Gmail.com email address which is the only email address we have it in our record.
The email content was "that we are aware about this issue and our developers are working on the same to get it fixed as soon as possible. We will update you with the details once it gets fixed."
Please feel free to contact us should you need any assistance.
Hello Rafael,
Thank you for posting your query here. It is indeed disappointing when you have to contact us multiple times about the same issue. We would like to inform you that our level 2 technician has sent you an email with the results of the diagnostic information collected on your PC. Please check your inbox and spam box as well and reply to the same email if you have any further queries. Appreciate your understanding, thank you.
Siento decepcionarles pero no he recibido ningun mail en ninguna de mis carpetas con la solucion de instalacion de Internet security que ustedes mencionan.
Solicito que me envien de nuevo a mi correo dicha solucion y yo les comunicaré el resultado.
racias por su interes. Espero su respuesta.
I still can not solve the problem update / install AVG Internet scurity . I hope your technicians find the solution. I need to know if I have to wait too long before notifying the cancellation of my subscription. I am looking forward to your response. Thank you.
Sorry to disappoint But no line is not Received mail None of my folders with installation solution Internet security you mention.
I request to send me back my mail solution Bliss and COMUNICARE them the result m.
Hank you for interest do. I am looking forward to your response.
We do understand your concern Rafael but the current updates of AVG internet security program on your PC will be protecting.
Our developers are working on this so we request you to wait for 2 more days regarding this update.
Sorry to disappoint you but I have not received mail in any of my folders with installation solution for Internet security that you mentioned.
I request to send me back a solution to my email and I will tell you the final result.
Thank you for your response interes.Espero.
Rafael, have you read my previous post?
OKAY. I read your previous post but I wonder how long they need to solve this problem and if you can solve. Meanwhile I have great risks on my computer. I hope your news. Thank you.
Siento decepcionarles pero no he recibido ningun mail en ninguna de mis carpetas con la solucion de instalacion de Internet security que ustedes mencionan.
Solicito que me envien de nuevo a mi correo dicha solucion y yo les comunicaré el resultado.
racias por su interes. Espero su respuesta.