Hello John,
Thank you for contacting AVG Community Support.
We understand that you are unable to scan certain files.
We are really sorry to know this. We'll certainly check and help you out.
Could you please check if you are using the latest version of AVG Internet Security and check if it is updated to latest version.
It may also help us to diagnose the issue you are experiencing if you can attach a screenshot of the problem. If you are not sure how to make a screenshot on your device, please find instructions for a variety of devices here: | AVG (https://support.avg.com/SupportArticleView?l=en&urlName=avg-create-screenshot&q=avg+screenshot&supportType=home)
Awaiting for your response.
Hello John,
Thank you for contacting AVG Community Support.
We understand that you are unable to scan certain files.
We are really sorry to know this. We'll certainly check and help you out.
Could you please check if you are using the latest version of AVG Internet Security and check if it is updated to latest version.
It may also help us to diagnose the issue you are experiencing if you can attach a screenshot of the problem. If you are not sure how to make a screenshot on your device, please find instructions for a variety of devices here: | AVG (https://support.avg.com/SupportArticleView?l=en&urlName=avg-create-screenshot&q=avg+screenshot&supportType=home)
Awaiting for your response.
Hello Faiz,
We appreciate your suggestion, If you have any concerns regarding AVG,
please create a separate AVG community post by clicking the link below and post your questions in your own post, so we will check with your AVG account and help you accordingly.
https://support.avg.com/support_ask
Thank you for your understanding.
If you're experiencing issues with certain files not being scanned, there could be several reasons for this. Here are some steps you can take to troubleshoot and resolve the issue:
1. Check File Types: Ensure that the files in question are supported by your antivirus or anti-malware software. Some programs may not scan certain file types by default.
2. Update Your Security Software: Make sure that your antivirus or anti-malware software is up to date. Outdated software may not have the latest virus definitions or may not be compatible with certain file types.
3. Exclusions List: Check if the files or file extensions are listed in the exclusions list of your security software. Sometimes, users intentionally or unintentionally exclude certain files from being scanned.
4. File Size Limitations: Some security software may have limitations on the size of files they can scan. Check if the files that are not being scanned are exceptionally large.
5. Scan Settings: Review the scan settings of your security software. Ensure that you have selected the appropriate scan type (full scan, quick scan, etc.) and that it includes the locations where the problematic files are stored.
6. Manual Scan: If your antivirus software has a manual scanning feature, try manually scanning the specific files that are not being scanned automatically.
7. Check for False Positives: Verify if the files are genuinely malicious or if there might be a false positive detection. You can use online antivirus scanners or multiple security tools to cross-verify the results.
8. Reinstall or Repair: If the issue persists, you may consider reinstalling or repairing your antivirus software. Ensure you follow the recommended procedure provided by the software vendor.
9. Contact Support: If none of the above steps resolves the issue, consider reaching out to the customer support of your antivirus or anti-malware software for assistance. They may provide specific guidance based on the software you are using.
Always exercise caution when dealing with potentially malicious files. If you are uncertain about a file, it's best to seek advice from your security software provider or a cybersecurity professional (http://fabvipbio.com).