Some problems with TuneUp Utilities

Other products
10

Hello Julio,

Sorry for the inconvenience caused.
We request you to completely reinstall TuneUp Utilities using the remover tool and check whether the issue persists.
1) To download our AVG remover tool, please click on this link: http://af-download.avg.com/filedir/util/AVG_Remover.exe
2) Run the downloaded file and follow the onscreen instructions.
NOTE: Once the remover tool done with the progress please go to C:\ drive and delete the "AVG remover" folder.

To download TuneUp Utilities please use the links provided in this article: http://avgread.me/1r2BEXA .
Please feel free to contact us should you need any assistance.

8

Thanks for your support Balasubramanian. This information may be of interest to you.
I have on the laptop the antivirus "McAfee Internet Security Suite". If I disable it by turning off "Real-Time Scanning" and the "Firewall", and then restart the laptop with the antivirus disabled, I am able to run successfully "Clean up Windows and Programs".
It would appear that some update of the antivirus or of the Windows Vista (or both) are conflicting with TuneUp Utilities.
Any suggestion on how to solve tis issue?
Thanks.
Julio



2

Hello Julio,

Sorry for the inconvenience caused.
We request you to completely reinstall TuneUp Utilities using the remover tool and check whether the issue persists.
1) To download our AVG remover tool, please click on this link: http://af-download.avg.com/filedir/util/AVG_Remover.exe
2) Run the downloaded file and follow the onscreen instructions.
NOTE: Once the remover tool done with the progress please go to C:\ drive and delete the "AVG remover" folder.

To download TuneUp Utilities please use the links provided in this article: http://avgread.me/1r2BEXA .
Please feel free to contact us should you need any assistance.

1

I have TuneUp on Dell desktop and on Acer laptop. With Dell desktop, running Windows 7, TuneUp works fine. On the Acer laptop, running Windows Vista, one program has stop scanning lately: “Clean up Windows and Programs”.
If I deselect such program on the “Optimize” section (by deselecting it on the 1-Click Maintenance), then the “Scanning” on the Dashboard will run its course successfully. If I do not deselect such program, then the scan will remain “scanning” on that program indefinitely.
All other sections work fine, including updates.
Any idea why?
Thannks.
Julio

9

Hello Julio,
We apologize for the delay in responding. From the explanation given by you we could understand that McAfee is blocking the functions of 'Tune Up Utilities'. We suggest you to report this to McAfee to get further assistance. Thank you.

7

Thank you for the help and support. 
I have followed your instructions, removed the TuneUp Utilities and reinstalled back again; but the problem persists, meaning: if I deselect "Clean up Windows and Programs", the scan will run its course.
If I try to only scan that section, the scanning will remain "scaning" and will never end.
All other functions are OK.
Julio

6

Thanks for your support Balasubramanian. This information may be of interest to you.
I have on the laptop the antivirus "McAfee Internet Security Suite". If I disable it by turning off "Real-Time Scanning" and the "Firewall", and then restart the laptop with the antivirus disabled, I am able to run successfully "Clean up Windows and Programs".
It would appear that some update of the antivirus or of the Windows Vista (or both) are conflicting with TuneUp Utilities.
Any suggestion on how to solve tis issue?
Thanks.
Julio



4

You are most welcome.
Thank you for following the reinstallation progress.
Sorry to know that you are still facing the issue.
In this case, we have escalated it to our senior level team and when we get a suggestion will post it here.
Your patience is much appreciated.

3

Thank you for the help and support. 
I have followed your instructions, removed the TuneUp Utilities and reinstalled back again; but the problem persists, meaning: if I deselect "Clean up Windows and Programs", the scan will run its course.
If I try to only scan that section, the scanning will remain "scaning" and will never end.
All other functions are OK.
Julio

5

Hello Julio,
We apologize for the delay in responding. From the explanation given by you we could understand that McAfee is blocking the functions of 'Tune Up Utilities'. We suggest you to report this to McAfee to get further assistance. Thank you.