Something went wrong when input information

Hello Kasin,
We'll certainly help you with the activation.
We couldn't locate any active subscriptions from the e-mail address you used to contact us here. Hence, sent an e-mail requesting details and reply to us for further assistance.
Thank you.

I tried to activate my product by using the key, the key is accepted. The problem is after I input my information, it's said something went wrong and I cannot activate. Please help.

ps. I am not in the US but the zip is required. how can I solve this?

Hello Kasin,
We'll certainly help you with the activation.
We couldn't locate any active subscriptions from the e-mail address you used to contact us here. Hence, sent an e-mail requesting details and reply to us for further assistance.
Thank you.