Hello Steve,
We apologize for the difficulties you are currently experiencing.
Upon carefully reviewing your account I see that you have purchased AVG Protection multidevice (1 year subscription) product, also you have activated your AVG Myaccount. To activate AVG Protection please follow the below steps http://avgclick.me/ActivateZen . Also we request you to open your AVG Myaccount in different browser and check whether you are still facing the same issue.
Feel free to contact us for any further assistance. Thank you.
I'm having the same problem as well. I just purchased AVG Zen and cant log in.
I'm having the exact same problem as Steve.
Hi, I'm having the same problem as Steve, how was this issue resolved?
Thanks.
Hello Steve,
We apologize for the difficulties you are currently experiencing.
Upon carefully reviewing your account I see that you have purchased AVG Protection multidevice (1 year subscription) product, also you have activated your AVG Myaccount. To activate AVG Protection please follow the below steps http://avgclick.me/ActivateZen . Also we request you to open your AVG Myaccount in different browser and check whether you are still facing the same issue.
Feel free to contact us for any further assistance. Thank you.
I have purchased AVG and it is showing that it expires in 23 days. When I try to log into my account through AVG Zen, always get error "Sorry we have run into a problem. Please try again later"
Hello Steve,
Thank you for providing us the screenshot of the issue.
Upon carefully reviewing your account, I see that you have already contacted our higher level team and then have escalated this issue to our level 2 technician. Also we see that they are analyzing the issue you are facing and they will contact you as soon as possible. They will contact you via email. Please check for the email on spam or junk folders if it is not present in the inbox.
Feel free to contact us for any further assistance. Have a great day, Aravind AVG Customer Care.
Aravind, Here is the error
@ Jamie Settle
Jamie, If applicable… For your info, just in case that you are unaware, you can post the screenshot here in the topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
AVG Guru
Hi, I'm having the same problem as Steve, how was this issue resolved?
Thanks.
Hello Alex,
We regret for the inconvenience caused.
I have sent you an email with further instructions to be followed to get our additional support. Please check for the email on spam or junk folders if it is not present in the inbox.
Feel free to contact us for any further assistance. Thank you.
I'm having the exact same problem as Steve.
Hello Bhaskar,
We are sorry to know that you are unable to login to AVG Zen, in this case we suggest you to uninstall the old traces of AVG from your computer and do a clean installation. Please click on this link for the steps to uninstall AVG http://avgclick.me/UninstallAVGAV
Thank you.
Aravind, Thank you, unfortunately, this is what I have been doing, after step 4 is where I get the error and step 5 never happens
Hello Jamie,
We regret for the inconvenience caused. We would request you to run AVG remover tool to completely remove AVG and then re install it.
Please click this link http://aa-download.avg.com/filedir/util/AVG_Remover.exe to download and run the AVG Remover tool.
1. Please select the AVG products which are shown in the remover tool window and then start removal process.
2. After the remover tool process is successfully finished, restart your computer.
3. After the restart, manually delete the AVG Remover folder in the C drive of My computer.