"Sorry, we've crashed" {AVG Antivirus / Paid version of AVG Internet Security}

AVG Protection
5

Hello Allan,
Thank you for contacting AVG support communtiy.
I apologize for the trouble caused.
Please provide us the screenshot of the error.
| AVG (https://support.avg.com/SupportArticleView?l=en&urlName=avg-create-screenshot&q=how+to+create+a+screenshot&supportType=home)
Please refer the above article to create a screenshot.
We will certainly help you out.
Thank you and keep us updated.

1

I started getting this message yesterday. I tried repairing, deleting, reloading, but I end up with the same message.

All other AVG products are fine. I am using it on an older-ish HP laptop running Windows 10.

Any suggestions?

{Thanks in advance!}

– Allan

4

I have tried doing the uninstall and reinstall multiple times.  After reinstall, one of two things happen: (1) The software does not show up on the computer; (2) The software shows on the computer, but I still get a "crashed" message when I try to open it.

This  NEVER happened before on this laptop {or any other computer I have had}. As best as I can remember, I did not change any settings that might have caused this. I do not use the laptop that often, usually no more than once or twice a week.

2

Hello Allan, 

We're sorry for the inconvenience caused.
To fix this issue, we request you to get connected with our additional support.
An email instruction has been sent which will help you to get connected.
If the email is not found in inbox do check on spam and junk folders.

3

Hello Allan,
Thank you for contacting AVG support communtiy.
I apologize for the trouble caused.
Please provide us the screenshot of the error.
| AVG (https://support.avg.com/SupportArticleView?l=en&urlName=avg-create-screenshot&q=how+to+create+a+screenshot&supportType=home)
Please refer the above article to create a screenshot.
We will certainly help you out.
Thank you and keep us updated.