Sorry, we've run into a problem during installation

Hello Stephen,

I am sorry to hear that you are unable to complete the installation of AVG. Please follow the below steps to completely remove all the traces of old AVG files from your computer:

Download and run AVG Clear tool: https://share.avg.com/steam/PSP/AVG2017/AVG_Clear.exe. This tool will help with removing antivirus component of AVG 2017 and its traces.

Open tool
User Account control - click "Yes"
Windows safe mode - click "No" (we cannot recommend use the tool in safe mode, because there is a problem with compability)
Choose installed version (AVG Free, AVG Internet Security)
Click "Uninstall"
Click "Restart computer"


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Im gettimg this error – Sorry, we've run into a problem during installation

I saw on another thread - someone with the same issue was given a link for avg remover tool.  So I tried that and it didn't work. 

Can you suggest any other fix? 
Thanks, 
Stephen

Hello Stephen,

I am sorry to hear that you are unable to complete the installation of AVG. Please follow the below steps to completely remove all the traces of old AVG files from your computer:

Download and run AVG Clear tool: https://share.avg.com/steam/PSP/AVG2017/AVG_Clear.exe. This tool will help with removing antivirus component of AVG 2017 and its traces.

Open tool
User Account control - click "Yes"
Windows safe mode - click "No" (we cannot recommend use the tool in safe mode, because there is a problem with compability)
Choose installed version (AVG Free, AVG Internet Security)
Click "Uninstall"
Click "Restart computer"


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After restart, run AVG Remover and remove all other supported products and remnants of AVG (ZEN, Framework,…).

Open AVG_Remover.exe (http://download.avg.com/filedir/util/AVG_Remover.exe)
User Account control - click "Yes"
Click "CONTINUE"
Select all products, and click "Remove"
Click "Restart" and restart PC
If is displayed dialog window (Open file – Security Warning) after restart, click "Run" and let AVG Remover remove traces
If is AVG Remover asking for restart PC, restart PC again

Note: Once the removal of AVG is complete, go to C Drive and delete the AVG remover folder. After which you can install AVG Internet Security http://support.avg.com/SupportArticleView?urlname=Download-and-install-AVG-Protection. If you face any difficulties, feel free to contact us