Sound not working since I set up AVG

AVG Performance
1

I set it up yesterday and now today my laptop has no sound at all. I've done all kinds of windows troubleshooting, updated drivers etc. My laptop has no sound and my external speaker doesn't work either. What happened? Is there a setting in AVG?

3

Hello Mary,
You've reached the AVG community support forum.
We regret the inconvenience this has caused you. We will check and help you to resolve the issue right away. Please provide the following information to help you better :

1. Please confirm the version of operating system installed in your device.
2.Have you recently updated the drivers in AVG Driver Updater?
3. Are you able to hear the sound after trying restore point?
4. Confirm the version of AVG Driver updater installed.

We look forward for your response. Thank you. 

2

Hello Mary,
You've reached the AVG community support forum.
We regret the inconvenience this has caused you. We will check and help you to resolve the issue right away. Please provide the following information to help you better :

1. Please confirm the version of operating system installed in your device.
2.Have you recently updated the drivers in AVG Driver Updater?
3. Are you able to hear the sound after trying restore point?
4. Confirm the version of AVG Driver updater installed.

We look forward for your response. Thank you.