Hi Sarah,
We apologize for the inconvenience caused to you.
We will check and help you to resolve this issue.
Please refer to this article: https://bit.ly/3y9LlKi on how to restore your audio driver back to the previous version and then check if it helps.
Thank you and keep us updated.
Restoring the audio driver solved the problem. It is not pleasant that updating can cause such problems. I never suspected that. Only hoping that updating other drivers did not cause surprises.
I have just installed AGV Driver Updater. After that, my previous great sound quality was completely ruined. The volume is now very, very low and the voices of people sound as if they are suffocating. I want it un-updated!!!
Restoring the audio driver solved the problem. It is not pleasant that updating can cause such problems. I never suspected that. Only hoping that updating other drivers did not cause surprises.
Thank you for writing us back, Sarah.
We regret the inconvenience this may have caused.
We have sent an email to your registered email address. Please follow the steps in the email and send us the logs, we will then escalate the case to our senior team to analyze the root cause of this issue.
Also please mention the complete name of the affected driver. If possible please attach the screenshot of that affected driver which could be found under outdated drivers.
Also, we request you not to update that driver, and please skip that affected driver until you get a resolution from our senior team. Please follow the below steps to skip that affected driver.
1. Open AVG Driver Updater
2. Click See outdated to view your outdated drivers.
3. Click Show details next to the driver you want to skip or ignore.
4. Click the down arrow on the Update button.
5. Select Skip update. The selected driver is moved to the Ignored and skipped list.
Thank you.
Hi Sarah,
We apologize for the inconvenience caused to you.
We will check and help you to resolve this issue.
Please refer to this article: https://bit.ly/3y9LlKi on how to restore your audio driver back to the previous version and then check if it helps.
Thank you and keep us updated.