Spurious payment taken from creditcard

AVG Subscription
3

Hi Craig,

We acknowledge your refund request.
However, upon checking your account, we're unable to find any subscriptions. It seems to be registered under your alternate/old email address.
Since, it isn't recommended to share the account info over this public post, we've sent you an email requesting the info.
Please revert to us via it to proceed further.

1

A payment for £104.99 has been taken from my credit card by DRI*AVG technologies.  I'm not aware of purchasing renewing a subscription. Is there anyway I can arange a refund.

2

Hi Craig,

We acknowledge your refund request.
However, upon checking your account, we're unable to find any subscriptions. It seems to be registered under your alternate/old email address.
Since, it isn't recommended to share the account info over this public post, we've sent you an email requesting the info.
Please revert to us via it to proceed further.