Hello Patricia,
Thank you for contacting us with your concerns. Do you receive any error message when you try to access the start menu or installed programs? Please let us know whether it is a 2016 version or a 2017 version of AVG installed on your PC to assist you further.
Please also try to disable AVG protection temporarily and check if the issue is resolved. To disable AVG, please right click on the AVG icon in your system tray and drag the "Protection" button to Off.
My start menu is not working. Can't access my apps and other programs easily. Windows help said security software might cause this.
Hello Patricia,
Thank you for contacting us with your concerns. Do you receive any error message when you try to access the start menu or installed programs? Please let us know whether it is a 2016 version or a 2017 version of AVG installed on your PC to assist you further.
Please also try to disable AVG protection temporarily and check if the issue is resolved. To disable AVG, please right click on the AVG icon in your system tray and drag the "Protection" button to Off.