Hello Tom,
We are sorry for the inconvenience caused.
We request you to run our AVG remover tool to remove the traces of AVG and install AVG Free Antivirus.
1) To download AVG remover tool, please click on this link: http://aa-download.avg.com/filedir/util/AVG_Remover.exe
2) Run the downloaded file and follow the onscreen instructions.
3) Restart your PC when the restart option is displayed on the remover tool screen.
NOTE: Once you have logged into your PC after the restart, please go to C: drive and delete the "AVG REMOVER" folder manually.
To download the AVG free antivirus, please click on this link: http://www.avg.com/us-en/avg-antivirus-free .
Please feel free to contact us if you need any assistance.
Started a Whole Computer Scan (have done this previously). AVG Free, Win 10. Early on, file #318 in Rootkits, it has hung up on C:\WINDOWS\System32\drivers\ACPI.sys which isn't too big a file. The Pause and Stop don't work now, tried shutting down the software via Task Manager and also rebooting the computer, yet it's still on. What should I do now?
Hello Tom,
We are sorry for the inconvenience caused.
We request you to run our AVG remover tool to remove the traces of AVG and install AVG Free Antivirus.
1) To download AVG remover tool, please click on this link: http://aa-download.avg.com/filedir/util/AVG_Remover.exe
2) Run the downloaded file and follow the onscreen instructions.
3) Restart your PC when the restart option is displayed on the remover tool screen.
NOTE: Once you have logged into your PC after the restart, please go to C: drive and delete the "AVG REMOVER" folder manually.
To download the AVG free antivirus, please click on this link: http://www.avg.com/us-en/avg-antivirus-free .
Please feel free to contact us if you need any assistance.