Status on ticket #11097510

Hi Dan,

It seems that you have contacted us and requested refund for your products purchased under new account.
Hence, we aren't processing your account merge request now.
Please keep checking your emails regularly to know about refund status.
Thank you.

I submitted an issue about billing on a wrong account and needing the subscription renewal to be transferred to my correct account on July 1st. The code is 11097510.

I want the status on resolution because if it is not taken care of, the annual renewal may be applied to my correct account.

Thanks
Dan Arwine

Hi Dan,

It seems that you have contacted us and requested refund for your products purchased under new account.
Hence, we aren't processing your account merge request now.
Please keep checking your emails regularly to know about refund status.
Thank you.