Status unprotected

My status says not fully protected.  When I click to upgrade I get a message whch says it can't upgrade because I am currently installing an application.  My licence is live  until February 2017.

Hello Kevin,
We apologize for the inconvenience caused. To assist you further in verifying your product details and to resolve the issue, I suggest you to contact AVG Technical support team via http://avgclick.me/AVGtechnical .The phone support numbers are United States: +1 925 732 4274, Great Britain: +44 116 366 8542, Australia: +61 2 8103 4937 .NOTE: Calls from outside the US, UK or AU may be subject to international charges from your telephone provider. Thank you.