H Horstman,
I completely understand your concern. Due to a technical issue, we are not able to deliver the purchased products and that the issue is expected to be fixed within a week. We have escalated your case to our senior team with high priority. They will synchronize the product and get back to you with a resolution as soon as possible. Your patience is much appreciated in this matter.
Hello,
Last tuesday I purchased AVG secure VPN.
I paid by creditcard.
When I checked at "My AVG" it says: You don't have any subscriptions.
The replied email says:I understand the inconvenience.
I see that you have initiated the order for AVG Secure VPN - 1 Users, 12 Months on 2nd January 2018.
Since there is a synchronization issue, the order is not processed yet.
We are aware of this issue and forwarded the case to fix it. Keep checking your email to know the status.
What is the status? How long to wait?
I read that people downloaded the program later than tuesday?
Please inform me.
H.Horstman
H Horstman,
I completely understand your concern. Due to a technical issue, we are not able to deliver the purchased products and that the issue is expected to be fixed within a week. We have escalated your case to our senior team with high priority. They will synchronize the product and get back to you with a resolution as soon as possible. Your patience is much appreciated in this matter.