Other user Dan K posting (https://support.avg.com/answers?id=906b0000000DwEJAA0).
AVG Guru
Hello Dan,
I completely understand your concern. But our senior sales team is working on to synchronize your AVG My Account with your products. This may take some time, but we have escalated with high priority. Hence you will be notified via email as soon as possible.
Your patience and cooperation is much appreciated in this matter.
Thank you.
STILL no email answer. This has been going on for a week now.
I PURCHASED AVG Ultimate, and it STILL doesn't show on my subscription.
Please don't send an apology again. I do not want another apology.
I want a solution. I paid for this program.
Alok (Customer Support) replied to your question at 3:21 AM on 8/19/2017.
Original question:
Still didn't receive a solution.
There are many, many complaints on this forum about a similar issue, that a PAID subscription is NOT showing.
How can I trust this company to provide security when they can't even solve this software issue?
Original question:
registered ultimate key online, won't show in my subscription.
Online chat said they saw Ultimate was registered to me, but couldn't get it to show in my subscription.
Phone call help bumped it up to the next level, then the next level said they couldn't fix it, that it was a synchronization error with their server, and that they were bumping it up another level, and I'd get an email.
NO email happened. Still can't find it in my subscription. Very disappointed.
Reply:
Hello Dan,
I am sorry for the inconvenience caused.
On checking the case history, we see that a ticket was created for your my account issue and the reference is 05107038.
The process will take few business days to get completed. You will receive email notification when the issue gets resolved.
We appreciate your patience in this matter.
Reply:
Hello Dan,
I understand the inconvenience caused due to our delay in response. It is important for us to get this fixed at the earliest. However, I see that our level 3 technician are still working on your request. I have changed the case priority to High and also asked our level 3 technician to contact you as soon as possible. You will receive an email with the resolution at earliest. Your patience is much appreciated in this matter.
Best regards,
Alok.
Hello Dan,
I completely understand your concern. But our senior sales team is working on to synchronize your AVG My Account with your products. This may take some time, but we have escalated with high priority. Hence you will be notified via email as soon as possible.
Your patience and cooperation is much appreciated in this matter.
Thank you.
Other user Dan K posting (https://support.avg.com/answers?id=906b0000000DwEJAA0).
AVG Guru