Wil,
Regret for any inconvenience caused. As per our records, you do have any active AVG subscription and we can not see the debit you are referring to. Also you did not yet submit a refund request. Please consider contacting our sales support team ( https://support.avg.com/support_sales_chat ) to validate your information and help you with the refund request.
Appreciate your understanding, thank you.
My original request on 12-14-16 was for a refund of $59.99 which was billed on my credit card by AVG despite the fact that I cancelled my subscription 6 months earlier in April 2016!!! ( I have the e-mail from AVG dated 4-25-16 confirming cancellation). As per the answer from AVG on 12-14-16, I dutifully filled in a request for refund form online. The response I got was another confirmation that my subscription was cancelled – !!! NOTHING ABOUT A REFUND. You have already checked my account and confirmed TWICE that I do not have an active subscription, and that I was billed in error. PLEASE REFUND MY MONEY!
Wil,
Regret for any inconvenience caused. As per our records, you do have any active AVG subscription and we can not see the debit you are referring to. Also you did not yet submit a refund request. Please consider contacting our sales support team ( https://support.avg.com/support_sales_chat ) to validate your information and help you with the refund request.
Appreciate your understanding, thank you.