Still waiting for the overcharge difference refund after official notifications

AVG Subscription
10

Thank you very much Alok. I'll have that in mind

Though I hardly ever need technical support in most of the cases, I couldn't solve this issue alone.

Thanks again, sincerely
–
Hector C. M.

9

Hello Hector,
We will help you sort it out. It seems there is some technical issues processing refund for the overcharge difference amount. I have escalated your case to our senior team, we will contact you via email as soon as we receive an update.
Your patience is much appreciated in this matter.
Regards,
Alok.

1

Good morning.

On September 5th of 2018 I have been overcharged by 10€ due to this year automatic renotavion and the change of price of the product this year.

In November 1st I receive an e-mail from avg.cs@digitalriver.com telling me in spanish (I'm from Spain) that the procedure for a refund of those 10€ has been initiated.

In the next day (November 2nd), I receive another e-mail now from info@email001.digitalriver.com in spanish too telling me that they have billed me my AVG subscription incorrectly and will return me the difference (the 10€) and to allow them 5 to 7 working days to do so.

As you can see that period has passed and no new notification has been sent to me, and neither the refund of those 10€. I can't answer any of the two mails since those are notification addresses and there is no way to contact AVG directly in Spain.

I'm still waiting for that 10€ refund and I can't ignore the situation anymore since I have been notified via official channels and there has been no answer since then.

Can you, the staff, look into this case, please? I want to deal with this matter in private.

3

You're most welcome, Hector.

Please check your e-mails for an update from us. Your patience is highly appreciated.

8

Thank you very much Alok.

I wasn't aware that there are technical issues regarding this case. I greatly appreciate your fast answer.

I'll be pending for new e-mails from you (AVG).

Sincerely
–
Hector C. M.

5

That's fine!

You can contact us anytime in future for any assistance regarding our AVG program and we will be more than happy to help you.

6

Good evening Alok and Priyanga.

Some minutes ago, I've received an e-mail from the site of the payment method that I use confirming that the 10€ are refunded.

Thank you very much. I consider this issue solved.

You're doing a fantastic job. Keep it up.
–
Hector C. M.

7

Hello Hector,
We will help you sort it out. It seems there is some technical issues processing refund for the overcharge difference amount. I have escalated your case to our senior team, we will contact you via email as soon as we receive an update.
Your patience is much appreciated in this matter.
Regards,
Alok.

2

You're most welcome Hector,
I'm glad to hear that the issue has been resolved. Feel free to contact us again if you need any further assistance.
Regards,
Alok.

4

Thank you very much Alok. I'll have that in mind

Though I hardly ever need technical support in most of the cases, I couldn't solve this issue alone.

Thanks again, sincerely
–
Hector C. M.