Hello Dan,
I understand the inconvenience caused due to our delay in response. It is important for us to get this fixed at the earliest. However, I see that our level 3 technician are still working on your request. I have changed the case priority to High and also asked our level 3 technician to contact you as soon as possible. You will receive an email with the resolution at earliest. Your patience is much appreciated in this matter.
Best regards,
Alok.
August 22, and STILL no solution.
How is this acceptable?
Still didn't receive a solution.
There are many, many complaints on this forum about a similar issue, that a PAID subscription is NOT showing.
How can I trust this company to provide security when they can't even solve this software issue?
Original question:
registered ultimate key online, won't show in my subscription.
Online chat said they saw Ultimate was registered to me, but couldn't get it to show in my subscription.
Phone call help bumped it up to the next level, then the next level said they couldn't fix it, that it was a synchronization error with their server, and that they were bumping it up another level, and I'd get an email.
NO email happened. Still can't find it in my subscription. Very disappointed.
Reply:
Hello Dan,
I am sorry for the inconvenience caused.
On checking the case history, we see that a ticket was created for your my account issue and the reference is 05107038.
The process will take few business days to get completed. You will receive email notification when the issue gets resolved.
We appreciate your patience in this matter.
Other user Dan K posting (https://support.avg.com/answers?id=906b0000000Dw0OAAS).
AVG Guru
Dan, I totally understand your concern about the last week remote assistance. But we have fixed the issue with the technical part from our side and now we can able to install and activate your AVG Ultimate subscription on your computer.
Regarding the AVG Myaccount issue, it is still in progress. However, this issue does not impact the functionality of your previously installed products, nor does it affect the installation or activation processes of newly purchased AVG products. I have sent you an email to get connected with the remote technicians please follow that to fix the issue.
Please review your files on this case. This "expert connection" was already attempted last week, in which the expert took control of my computer, and he could NOT fix the problem, and told me it was a synchronization error on YOUR server.
Hello Dan,
I can understand how difficult this is for you. Please be informed that when you purchase the AVG subscription from a retail store or third party website, the subscription will not be listed in your AVG MyAccount. However, you will be able to use the full protection. The subscription will get listed only when you purchase the AVG program from our online store.
Dan,
I regret for the inconvenience caused. I have sent an email instructions to get in touch with our additional technical support. Please follow that email instructions and get connected with them. They will activate AVG Ultimate in your PC.
Thank you.
Followed your directions, still NO active subscription showing.