Elizabet,
Sorry for the inconvenience caused to you with AVG campaign pop ups. Many of our users find these offers useful. We handpick them from our own products or those of partners we feel can add to your security or digital experience.
Also the frequency of pop ups can be controlled directly from the app or can be even turned off. Follow the steps in this article http://support.avg.com/SupportArticleView?urlname=How-to-Change-the-Frequency-of-Pop-Up-Notifications for details how to change it.
If you have suggestions on how these offers might be more relevant to you or less intrusive, please let us know. We are always working on improving your experience with AVG.
Thanks Rick, that is interesting. I will give that a try - so duration = 0 on info pop-ups. I would assume the pop-ups I'm interested in (like a virus found or software didn't download) would still apear. Good stuff! But I wonder if this fixes it, what kind of fix is coming? Support is being pretty vague on this point - if it's getting fixed, how and when? Next release was said, and coming soon was said (which may not be the next release).
That link does not match my version. I have no option for Advanced Settings or Set maximum Frequency on in-app offers from AVG and trusted 3rd Parties. V17? I am using the newer AVG Internet Security. It says on the top of that link that the instructions do not apply to my version.
Will it come soon? It is highly irritating, and I do not wish to put Silent mode on if it won't alert me to real issues with the product I need to be aware of. I bought a license so that I wouldn't be irritated by ads, but there are actually more with the 2017 version. When will this change be re-impemented. I am quite suprised it was removed!
Sorry Rick, it's maybe supressing something by setting the info pop-up to 0, but I'm still getting really irritating ads poping up in front of what I'm doing. Have to rely on an update to the software. What a decision to make, advertising pop-ups on a licensed product. That will drive away customers.
Hello Elizabeth,
We apologize for the delay in responding to you. We have checked your account and it seems that you have purchased AVG Internet Security (1 computer) good till 10/26/2017. And it seems that you have installed AVG Internet Security unlimited trial version instead of AVG Internet Security, so please follow below steps to remove AVG 2017 and install AVG Internet Security 2016:
1. Use the link https://share.avg.com/steam/PSP/AVG2017/AVG_Clear.exe to run the AVG Clear tool.
2. Open the AVG Clear tool, click Yes in the User Account control dialog.
3. Click No in the Windows safe mode dialog.
4. Select the installed version of AVG and also check the box 'Uninstall AVG Zen'. Then click Uninstall, and Restart computer.
Use the link to install AVG Internet Security: http://avgread.me/1DXPL5z .
Thank you.
Hello - I have a license for Internet Security that I bought a while ago. I've upgraded to v17.4.3014 and now all sorts of ads are popping up. I thought with a purchased license these ads would be suppressed? There was an option to switch off in-app advertising from AVG and 3rd parties, but I can't seem to find an equivalent option. How can I turn off these ads? They are very intrusive and take priority over anything I'm doing. Thanks.
That link does not match my version. I have no option for Advanced Settings or Set maximum Frequency on in-app offers from AVG and trusted 3rd Parties. V17? I am using the newer AVG Internet Security. It says on the top of that link that the instructions do not apply to my version.
Elizabeth, see if the info in the following link helps you.
http://www.howtogeek.com/289789/how-to-get-rid-of-avgs-notifications-and-bundled-software/
That is good news. So the next software update will be fixed? Can I ask how it is being fixed? What is changing and when is the next update likely to occur?
You are suggesting I go back a version? That's strange.
I just had a lenghty chat with AVG support, and it seems V17 is just loaded with ads and you have no choice in the matter. Turning the info pop-up to 0 seems to be the standard solution, but I still get ads. I do not have any trial products installed after the last clean and install. With every scan I get a PC tuneup scan and a nag to try and purchase. Not what I expected with my purchase. Sadly the chat was just a sales pitch to purchase more products, so I think the solution is look into other products. I've been with AVG Free for years, and this year I decided to spring for what I thought was a good solid product, but with this upgrade I'm thinking I made a bad mistake.
So my feedback to AVG is - no, advertisement does not "enrich" the user experience online. It mearly annoys people and turns paying customers away.
Hello Martin,
We apologize if an AVG product did not meet your expectations. Our main goal is to keep our customers happy. You can provide feedback regarding AVG Products using this link http://www.avg.com/us-en/product-feedback . Our developers will work on it in future updates.
Thank you.
Elizabeth, We understand the necessity of this feature. Unfortunately, there is no due date for this update. I would also like to check if you have installed any other AVG trial product. This can also trigger the popups. And please share the screenshot http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot of the popup in case you receive by anytime.
Thank you.
Sorry Rick, it's maybe supressing something by setting the info pop-up to 0, but I'm still getting really irritating ads poping up in front of what I'm doing. Have to rely on an update to the software. What a decision to make, advertising pop-ups on a licensed product. That will drive away customers.
Elizabeth, For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
AVG Guru
ESET, Kaspersky and Panda - Thanks J D, I will look into these as well if the problem isn't solved soon.
Followed directions and ran the clear utility and then the update to 17.4.3014 and this pops up after install. So no, uninstall and re-install does NOT clear the problems with annoying pop up ads. I am a licensed user, and I have to battle ads that interrupt any of my work on my PC. Will this be fixed soon, and when and how?
Well the countdown to drop AVG is on.
I paid to get rid of popups, and it is just worst than the free version.
I will NOT continue with AVG in the future
This software will be marked, associated and treated as SPAM.
Elizabet,
Sorry for the inconvenience caused to you with AVG campaign pop ups. Many of our users find these offers useful. We handpick them from our own products or those of partners we feel can add to your security or digital experience.
Also the frequency of pop ups can be controlled directly from the app or can be even turned off. Follow the steps in this article http://support.avg.com/SupportArticleView?urlname=How-to-Change-the-Frequency-of-Pop-Up-Notifications for details how to change it.
If you have suggestions on how these offers might be more relevant to you or less intrusive, please let us know. We are always working on improving your experience with AVG.
I now get warnings that I won't get any security popups or alerts. I want to have alerts if a virus is detected, but I don't want to be innudated with ads every 2 hrs. How can I turn off the ads but still get virus security alerts?