That was the crappiest reply I have ever received. Let me talk to someone else. Do not reply to me again. Escalate without replying yourself.
I was very nice for how much your product pissed me off. Until I got your reply.
To be so bold as to suggest I purchase what I do not want means to me you do not belong in customer support. From above: "If you would like to purchase these products you can click on the pop-up and purchase the program."
As far as your instructions referenced, there is no decisive instructions to turn off in the Offers section. Was that the intent? (Someone else reply.)
I unchecked the two offers boxes. Here is your product pusher after turning off the offers:
NOTE: I cannot paste pictures in my reply. What I had to delete here is the fact that the program still did the performance scan.
I’m calling BS on your instructions. How do I turn off offers for your other products? For example do not scan for performance issues.
I unchecked all four boxes as per the instructions. Her is your hostile product pissing me off AGAIN.
I equate your product with a corner drug pusher.
NOTE: I cannot paste pictures in my reply. What I had to delete here is the fact that the program still did the performance scan
Douglas, we understand your frustration.
We are sorry for the inconvenience. Please give us a chance to sort out the issue.
Could you share us the screenshot of the issue for better clarity?
You can post the screenshot here in your topic. Click on "Answer" & then click on the "Image" [mountain symbol] & follow the instructions.
Keep us posted.
Hi Douglas,
We understand your concern.
Please accept our apologies for the inconvenience caused.
The additional pop-ups you receive are the campaign pop-ups for our other AVG products. If you would like to purchase these products you can click on the pop-up and purchase the program.
If you would like to stop seeing these pop-ups, then please follow the steps from this link https://support.avg.com/SupportArticleView?urlname=AVG-Privacy-settings to disable the ads.
Thank you for understanding.
I asked and paid for for Anti-Virus. I understand it is important to your company to advertise other products. If I don't opt to purchase an item suggested then offer me an option to stop scanning for said un-subscribed component. At the minimum, offer me a checkbox for each item to stop scanning for it. I obviously know you offer it.
Is there an option for this now I missed?
Hi Douglas,
We understand your concern.
Please accept our apologies for the inconvenience caused.
The additional pop-ups you receive are the campaign pop-ups for our other AVG products. If you would like to purchase these products you can click on the pop-up and purchase the program.
If you would like to stop seeing these pop-ups, then please follow the steps from this link https://support.avg.com/SupportArticleView?urlname=AVG-Privacy-settings to disable the ads.
Thank you for understanding.
You have some nerve responding. And at that with nothing fadded to resolve the need. No pictures are required to:
STOP THE PERFORMANCE CHECK.
Can you help JUST BY STOPPING THE PERFORMANCE CHECK to redeem yourself?
Can you stop the performance check?
Please accept our sincerely apologies, Douglas
Since you only have the AVG Internet Security, kindly Sign Out from the application and login again.
AVG >> Menu >> My Subscription
By doing so you account will be re-synced with the application and the Performance Issue scan will removed automatically.
Keep us posted.