Stop taking any fees from my visa

AVG Subscription
3

Hello Omar,

We acknowledge your refund request. As per our record, an attempt was made to charge you for the renewal of AVG Antivirus PRO subscription that you purchased via Google PlayStore.
However, the amount is not yet received in our end. Hence, we have escalated your request to our mobile team.
Once we see the charge in our end, our team will process the refund and inform the status via email.
We appreciate your patience in the interim.
Thank you.

1

I found this letter from my bank indicating you withdrew this amount for something I did not buy. So please stop this withdraw and cancel any related purchase 
this is the letter I received

تم سحب 70.99 EGP يوم '2019-07-07 20:19:50' البطاقة 4009 عند GOOGLE AVG UK g co helppay GB متاح للاستخدام4680.76 للاستعلام 19200
Visa number 4009​​​​​​

2

Hello Omar,

We acknowledge your refund request. As per our record, an attempt was made to charge you for the renewal of AVG Antivirus PRO subscription that you purchased via Google PlayStore.
However, the amount is not yet received in our end. Hence, we have escalated your request to our mobile team.
Once we see the charge in our end, our team will process the refund and inform the status via email.
We appreciate your patience in the interim.
Thank you.