If the idea is that you would lock up my pc so long that based on that theory, you protected me from viruses and threats, bad business plan for us who need companies like you. I have called, you had no concern for my issue. BTW - I was in an IRS audit. Thijs could not had come at a worse time. Then said, I could have 30 minutes free. I just bought it, It has not worked right since install but, sure. I gave someone access to my pc, they moved the mouse 2x in 30 minutes and wanted to sell me time. It took me a few days to find out that YOU were still connected and interfering with my pc when I was on line and later when I was shutting down my pc, I had to force shut down. I am disconnected from my printer and any amount of reinstalls are going to help. , i cannot count on my pc because when AVG runs, you lock up my pc or randomize my location to being out of the US. US companies won't do business with me if my ip is out of the country… . Additionally, I looked at my paypal account today and WOW, you take a lot of money out of my account. I have now checked my accounts here, no payment history, no subscription history and no apps can you find. So, I can not cancel you on your side. Please consider this my request to cancel and close my account immediately. Please advice when this is completed. I am expecting a response. Thank you AMJ